Thank you for shopping at Rachel Bender Art! We strive to provide you with the best shopping experience. Please read our Shipping Policy and Return Policy carefully to understand how we handle orders, shipments, and returns.

For additional information (and to ensure you receive accurate, up-to-date information) please visit the website of our third-party printer: Prodigi.

Shipping Policy

Last updated: December 28, 2025

1. Shipping Policy

Order Processing Time:

  • Most flat prints are processed within 5 business days (excluding weekends and holidays) and most stretched canvases are processed within 10 business days (excluding weekends and holidays).

  • Please note that processing times may vary depending on the product and demand.

Shipping Methods and Delivery Times:

  • We use a third-party dropshipping service to fulfill orders. Therefore, the shipping method and delivery time will depend on the product’s supplier and your location.

  • Please note that delivery times are estimates, and we cannot guarantee specific delivery dates due to factors beyond our control (e.g., shipping carrier delays, customs processing).

Shipping Rates:

  • Shipping rates are calculated at checkout based on the weight, size of your order, and the destination address.

  • Free shipping may be available on certain orders. Please check our promotions or checkout page for any current offers.

Tracking Information:

  • Once your order has been shipped, you will receive a tracking number via email to track your shipment.

  • You can use this tracking number to monitor the status of your order directly through the carrier’s website.

2. Contact Information

If you have any questions about our shipping and return policies or need assistance with a return or exchange, please contact us at hello@rachelartist.com.

We value your satisfaction and aim to provide a seamless shopping experience.

Return Policy

Last updated: December 28, 2025

1. Return Policy

General Return Policy:

  • At this time, we do not offer returns. All prints and frames are custom made to order. No refunds.

  • If there is a problem with your item, please contact us at hello@bolohei.com with your order number and an explanation of the issue, as well as pictures of the item(s). 

Exchanges:

  • At this time, we do not offer direct exchanges. 

  • If there is a problem with your item, please contact us at hello@bolohei.com with your order number and an explanation of the issue, as well as pictures of the item(s). 

2. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order at hello@rachelartist.com. Include photos of the damaged or incorrect product, and we will work with the supplier to resolve the issue promptly.

  • Please keep in mind that colors vary from screen to screen, so the print you receive may look slightly different than how it looks on your screen.

  • Crop may vary slightly from the preview image depending on what size you select.

3. Contact Information

If you have any questions about our shipping and return policies or need assistance with an order, please contact us at hello@rachelartist.com.

We value your satisfaction and aim to provide a seamless shopping experience.